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Account & screening help

Step-by-step guides for signing in, creating an account, and starting a background check before you enter a portal. Guided tours are optional — use Guide me only when you want a walkthrough.

Guided tours are optional

Tours never start automatically. Use Guide me below to open a step-by-step walkthrough on the relevant page, or the map icon in the header anytime.

  • Sign in

    Portal

    Use your email and password to access your individual, business, or admin portal.

  • Create an individual account

    Portal

    Register for personal background checks and document verification.

  • Create a business account

    Portal

    Register your organisation for employee screening and business verification services.

  • Employee invitation signup

    Portal

    When your employer sends a link with a token, open it to register and accept their screening request.

  • Verify your email

    Portal

    Confirm your address after signup or follow the link from your inbox.

  • Forgot password

    Portal

    Request a reset link if you cannot sign in.

  • Reset password

    Portal

    Set a new password from the link in your email.

  • Start a check without an account

    Process

    Choose checks on the public order-check page, then sign in or register to continue.

  • Redeem a screening token

    Process

    Use a prepaid token code from an employer or Rapid Screening. Your email link includes the token automatically.

  • Decline an employer request

    Process

    Opt out of a screening invitation when you do not wish to proceed.